At CONGAREEVETRX, we prioritize customer satisfaction. Our refund policy is designed to be fair and transparent, ensuring all refund requests are handled promptly and effectively.

To be eligible for a refund, you must submit your request within 30 days of purchase. The product must be unused and in the same condition that you received it. It must also be in the original packaging.

Certain items are exempt from being refunded, including customized products, gift cards, and discounted items. Only regular-priced items may be eligible for a refund.

To request a refund, email us at [email protected] with your order number and a brief description of your case. Once your request is received and inspected, we will notify you of the approval or rejection of your refund.

Upon approval of your refund request, a credit will be applied to your original method of payment within 7 business days. Please note that processing times may vary based on your bank or credit card company.

If you haven’t received a refund yet, first check your bank account or contact your credit card company. It may take some time before a refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [email protected].

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on your location, the time it may take for your exchanged product to reach you may vary.

For more information about our refund policy, please contact us at [email protected] or call us at (803) 555-0198.